Warranty Terms

The Guarantor (FPH "BLENDER", Sebastian Pawłowski) guarantees the good quality of the sold goods and provides a warranty for their proper functioning under the following terms.

1. Scope of Warranty:

The warranty applies to products purchased from the Guarantor (identified by name and serial number) and is described in detail in the Warranty Card.

2. Warranty Period:

  • The 10-year warranty applies exclusively to products marked as having a 10-year warranty and registered by the Buyer within 14 days of purchase via the website www.masuriawild.com or by email at warranty@masuriawild.com.

  • If the product is not registered within 14 days, the standard warranty period is 24 months from the date of purchase (as indicated on the receipt or invoice).

  • Additional accessories (e.g. covers, handles, tools) are covered by a 24-month warranty, regardless of registration.

  • Individual customers (B2C) who purchase with a receipt or consumer invoice receive a 24-month warranty on purchased products, except those marked with a 10-year warranty.

  • Business customers (B2B) who purchase with a company invoice receive a 12-month warranty on purchased products, except those marked with a 10-year warranty.

3. Warranty Eligibility:

  • The warranty covers defects arising from causes inherent in the product, including material and manufacturing defects.

  • Products must be used according to their intended purpose as specified by the Guarantor. The warranty does not cover damage resulting from improper use, transport, assembly, maintenance, or storage.

4. Claims Procedure:

  • Claims should be submitted directly by email to warranty@masuriawild.com or via the contact form available at www.masuriawild.com.

  • The claim should include: details of the defect, order number or proof of purchase, and a photo of the defective product.

  • The Buyer is required to promptly deliver the defective product to the Guarantor, according to the instructions provided in response to the claim.

5. Repair and Replacement:

  • If the claim is accepted, the Guarantor will repair the defective product or replace it with a new, defect-free one. Repair or replacement will be carried out within no more than 30 business days from the date the Guarantor receives the claimed product.

  • If repair or replacement is not possible within 14 days, the Guarantor will inform the Buyer of the extension, which may not exceed 30 business days.

6. Shipping Costs:

  • The cost of shipping the claimed product to the Guarantor is covered by the Buyer. In the case of an accepted claim, the Guarantor covers the cost of shipping the repaired or replaced product back to the Buyer.

7. Guarantor’s Liability:

  • The Guarantor is not liable for any damage resulting from improper use, storage, maintenance, or transport of the product by the Buyer.

  • The warranty does not cover mechanical damage resulting from improper assembly or use of the product.

  • Products that have been repaired, modified, or altered by persons not authorized by the Guarantor lose warranty coverage.

8. Exclusions from the Warranty:

The warranty does not cover:

  • Damage resulting from improper assembly, mechanical damage, normal wear and tear (including discoloration of materials such as wood or metal), damage caused by weather conditions (e.g. rain, wind, frost), as well as damage resulting from neglect, improper cleaning, maintenance, or storage.

  • Corrosion, rust, and changes to the paint coating resulting from normal use, contact with hot surfaces, or improper cleaning.

  • Damage resulting from the use of accessories not approved by the manufacturer.

  • Damage incurred during transport, such as dents or cracks caused by improper packaging or handling.

  • Damage resulting from improper use, such as using the product contrary to the instruction manual, storing in inappropriate conditions, or using non-recommended accessories.

  • Damage resulting from neglect, storage in humid conditions, exposure to chemicals, or improper cleaning.

  • Damage caused by weather conditions, such as strong winds, rain, snow, or frost, which may affect the product’s appearance but not its functionality.

9. Amendments to the Warranty Card:

  • Any changes or corrections to the Warranty Card are valid only after being accepted by the Buyer and confirmed by the Guarantor.

10. General Provisions:

  • This warranty does not exclude, limit, or suspend the Buyer's rights arising from the sales agreement or applicable civil law.

Guarantor's Signature:
Sebastian Pawłowski
FPH "BLENDER" – Masuria Wild
Górka 29, 14-100 Górka, Poland
Email: warranty@masuriawild.com